Frequently Asked Questions
Everything you need to know about bringing the luxury hotel experience into your home.
What makes Sobel at Home products different from retail linens?
Our products are engineered to meet the rigorous standards of the world's finest luxury hotels. This means our linens, pillows, and towels are designed for superior durability, exceptional comfort, and a premium feel that lasts through repeated laundering.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns on unused and unwashed items within 30 days of delivery. Please note that for hygiene reasons, certain items like pillows may have specific return requirements.
How should I care for my Sobel Westex linens?
To maintain the quality of your linens, we recommend machine washing in warm water with a mild detergent. Avoid using bleach or fabric softeners, as these can break down the fibers. Tumble dry on low to medium heat.
Do you offer international shipping?
Currently, Sobel at Home Direct ships primarily to addresses within the United States. Please contact our customer service team for specific inquiries regarding international destinations or bulk orders.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.